Get the message? What your website must say about your business

0 Flares Twitter 0 Facebook 0 Google+ 0 LinkedIn 0 0 Flares ×

The reluctance of some SMEs to deliver their message effectively can lead to confusion and low conversions from their target audience.  Marketing professionals regularly refer to the importance of ‘message’ but what does it actually mean and why is the impact for getting it wrong so serious?

The message should be the first thing any business writes down when they start their marketing plan. In fact, it should almost be a requirement for a small business plan. Because if you don’t know what your message is, how are your customers supposed to?

One of the most famous marketing phrases coined nearly fifty years ago was the timeless ‘WIIFM?’ or what’s in it for me? In order to fully convince a target customer that you have something to offer you need to directly state what the benefits are.  Whether you are developing a multi million euro ad campaign or a flyer for a local handyman, the message remains a constant. It is said the best and most effective messages can be picked up even after a quick look.

Never before has this issue been more important than on your website.  Customers are making their mind up at first glance.  Everything we do online now is done with great speed.  New applications and faster broadband are making things faster and as a result customers want things faster.  They need to know what you do and what’s in it for them as soon as they land on your website.  If your message is not clearly delivered, they will simply move on to the next website.

Use clear CTA’s (call to actions) throughout your website that lead customers to the next stage in the goal, whether that is to buy something, sign up to a social media account or to submit their email for email marketing purposes. You need to know what your goals are and you MUST ensure that they can be easily seen and actioned by your website visitor.

Rely on headings to get your points across and use media like video and podcasts where appropriate. Media on a website must add value and contribute to efficient delivery of the overall message.

0 Flares Twitter 0 Facebook 0 Google+ 0 LinkedIn 0 0 Flares ×

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Be Dynamic Blog - Latest Posts


“Sandra worked with us in itsa on our Website optimisation as part of the Failte Ireland Web Checkers programme. She helped to demistify the whole process of SEO and made some great suggestions on how to improve our website which lead to a huge improvement in our google ranking within a very short space of time. Sandra was a pleasure to work with and her no-nonsense approach made the task of optimising our site easier than we could have imagined” — Susan Reid, Itsa Bagel Ltd (LinkedIn Recommendation)